Renewable asset owners have access to more operational data than ever before. Their monitoring systems produce alarms, contractors complete work orders, technicians conduct inspections and asset managers receive monthly reports.
Yet one deceptively simple question remains difficult to answer:
Are our assets and O&M service providers performing according to their obligations?
That question helped inspire Asset Watch Pro, 60Hertz Energy’s customer portal for renewable asset owners, asset managers and O&M service providers.
We spoke with 60Hertz CEO Piper Wilder about the operational gap Asset Watch Pro was created to address and why the market was searching for a solution that sometimes seemed almost magical.
The industry had data, but not necessarily answers
Q: What problem were renewable asset owners asking 60Hertz to solve?
Piper Wilder: “Owners were not necessarily asking for another monitoring system or another maintenance application. They wanted a clear way to understand what was happening across their portfolio, what their service providers were doing about it and whether contractual obligations were being met.”
Renewable portfolios often rely on several disconnected sources of information:
- Monitoring and SCADA platforms
- OEM portals
- CMMS and work-order systems
- Spreadsheets and shared drives
- Inspection reports
- Email conversations
- O&M contractor reports
- Warranty and contract documents
Each system may contain an important piece of the operational picture. The problem is that owners and asset managers are left to assemble those pieces manually.
Asset Watch Pro is designed to provide the missing owner-facing layer.
What is Asset Watch Pro?
Asset Watch Pro is a renewable asset management and customer portal that gives owners and service providers a consolidated view of asset performance, maintenance activity and O&M contract obligations — in effect, a shared performance dashboard for the whole portfolio.
It connects operational information with the work being performed, helping users see not only that a problem occurred, but also:
- Whether it was acknowledged
- Who is responsible for addressing it
- Whether a work order was created
- What corrective action was taken
- How long resolution required
- Whether service requirements were met
- Whether the issue could affect availability, warranty or revenue
Piper: “The market was looking for something that almost felt magical: a portal that could take alarms, maintenance records, asset information and service obligations and turn them into a clear operational story.”
The “magic” is not simply collecting more data. It is connecting the data that already exists to the people, work and contractual responsibilities behind it.
Why is an O&M customer portal important?
An O&M customer portal creates a shared source of operational truth between the asset owner and the service provider.
Without that shared view, owners can receive reports without being able to verify the underlying work. O&M firms may also spend significant time assembling spreadsheets, responding to status requests and explaining information that exists elsewhere.
A customer portal can help both sides answer essential questions:
- Are preventive maintenance activities being completed on schedule?
- How quickly are alarms being acknowledged and resolved?
- Are open corrective actions progressing?
- Which assets or sites have recurring issues?
- Is the O&M provider meeting response-time and service obligations?
- Are warranty-related issues documented appropriately?
- What work has been completed during the reporting period?
- Which unresolved issues could affect performance or revenue?
This visibility can create a more productive relationship between owners and service providers. Rather than debating whose spreadsheet is correct, both parties can focus on priorities, exceptions and corrective action.
Monitoring contract obligations alongside performance
Traditional asset monitoring focuses primarily on equipment and production, not operations and maintenance performance as a whole. O&M contract oversight introduces a different set of questions.
An asset may be underperforming, but who is responsible for responding? Was the issue covered by the O&M agreement, an OEM warranty or another service contract? Was the required inspection performed? Did the contractor meet the agreed response time?
Asset Watch Pro is intended to bring these operational and commercial perspectives together.
Piper: “Asset performance and service-provider performance should not be viewed separately. When an asset is unavailable, the owner needs to understand the technical issue, the work being performed and the contractual responsibility surrounding that work.”
This is particularly valuable for organizations managing numerous sites, service providers or client portfolios. The more complex the portfolio becomes, the less practical it is to manage accountability through email and spreadsheets.
Asset Watch Pro is not another CMMS
A CMMS is primarily designed to manage maintenance execution. It helps operations teams and technicians manage preventive maintenance, corrective work, inspections, parts and field activity.
Asset Watch Pro serves a different audience and purpose.
| CMMS | Asset Watch Pro |
| Supports maintenance execution | Supports owner and customer visibility |
| Used by technicians and O&M teams | Used by owners, asset managers and service managers |
| Manages work orders and inspections | Shows work status, performance and accountability |
| Focuses on completing maintenance | Focuses on understanding portfolio outcomes |
| Records field activity | Connects activity to service and contract obligations |
The two become particularly powerful when connected. The CMMS records the work being performed, while Asset Watch Pro makes the relevant results visible to owners, customers and management.
Who benefits from Asset Watch Pro?
Asset Watch Pro is relevant to several renewable energy stakeholders.
Asset owners and independent power producers Owners gain portfolio-level visibility into asset performance, maintenance status and service-provider accountability — the kind of renewable portfolio monitoring that used to require pulling data from half a dozen systems.
Asset management teams Asset managers can spend less time assembling information and more time investigating exceptions, managing risk and protecting portfolio value.
O&M service providers Service providers can give customers controlled visibility into completed work, outstanding issues and service performance without manually producing separate reports for every client.
Executives and commercial teams Leadership can review operational trends, service risks and portfolio performance without navigating multiple technical systems.
Piper: “The goal is not to give every user every piece of operational data. The goal is to give each stakeholder the information needed to understand performance, accountability and next actions.”
From reporting to operational transparency
Monthly asset owner reporting remains important, but it is retrospective by nature. By the time a report is assembled and delivered, the underlying conditions may have changed.
A customer portal creates a more continuous relationship with operational information. It allows owners and service providers to identify unresolved issues earlier and maintain a common understanding of priorities.
That shift is significant. It moves the owner–operator relationship from periodic reporting toward shared operational transparency.
The solution the market was already describing
Asset Watch Pro did not begin with a request for another dashboard. It grew from repeated conversations with renewable operators, owners and service providers trying to connect performance, maintenance and contractual accountability.
Piper: “Customers were already describing the solution. They wanted one place where an owner could see how the portfolio was performing, what work was underway and whether the organization responsible for that work was meeting its commitments. Asset Watch Pro is our response to that need.”
For renewable organizations managing increasingly large and complex portfolios, that customer-facing visibility is becoming an essential part of effective asset management.
Frequently asked questions
An O&M customer portal gives renewable asset owners visibility into asset performance, maintenance activity, open issues and service-provider obligations.
No. A CMMS manages maintenance execution. Asset Watch Pro provides an owner-facing view of performance, work status and accountability. The solutions can work together.
Yes. O&M providers can use Asset Watch Pro to give clients visibility into their portfolios, completed work, unresolved issues and service performance.
Asset Watch Pro is positioned for renewable portfolios, including solar and energy-storage assets, subject to the data sources and integrations available for each portfolio.
The primary benefit is connecting asset performance with maintenance activity and O&M accountability, so owners can understand not only what happened, but what is being done about it.
Your renewable assets produce data every day. Asset Watch Pro helps turn that data into visibility, accountability and action.
